Return Eligibility

Eligible products may be considered for return within 7 days of delivery, subject to the conditions of this policy.

• Products must be unused and unworn.
• Original packaging, tags, certificates and accessories must be included where applicable.
• Proof of purchase or order confirmation must be provided.
• Return requests must be submitted within the applicable return window.

Please contact us before sending any item back.

Damaged, Defective or Incorrect Items

If your jewellery arrives damaged, defective or different from what you ordered, please contact us as soon as possible after delivery.

Include the following details in your request:

• Your order number.
• A description of the issue.
• Clear photographs of the item and its packaging.

After reviewing your request, we will communicate the available resolution, subject to the circumstances and applicable law.

Non-Returnable Items

Some items may not be eligible for return or exchange, except where required by applicable law. These may include:

• Personalised, engraved or custom-made jewellery.
• Products clearly marked as non-returnable.
• Items damaged through misuse or improper care after delivery.

Any applicable consumer rights remain unaffected by this policy.

How to Request a Return

1. Contact us: Share your order number and reason for return.
2. Provide details: Attach photographs if the item is damaged or incorrect.
3. Wait for approval: Our team will review the request and provide instructions.
4. Pack securely: Use suitable packaging and follow the return instructions.
5. Product inspection: We will inspect the returned item before communicating the outcome.

Refund Process

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

• Refund method: Approved refunds will generally be issued to the original payment method, where possible.
• Processing time: Please allow 5–10 business days after approval for processing.
• Bank processing: The time taken for the funds to appear may depend on your bank or payment provider.
• Shipping charges: Original and return shipping fees will be handled according to the terms disclosed at purchase and applicable law.

Exchanges

Exchanges may be available for eligible products, subject to approval and stock availability. Contact our support team with your order number and the item you wish to exchange.

If an exchange is unavailable, we will explain any alternative options that may apply.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch, but cannot be guaranteed once an order has been shipped.

Approved cancellations of prepaid orders will be handled according to the applicable refund terms.

Return Shipping

Follow the return shipping instructions provided by our support team. Responsibility for shipping costs will be communicated when your return is approved, subject to applicable law.

We recommend using a trackable shipping service and keeping your shipping receipt until the return is resolved.

Delivery Issues

If your order has not arrived within the estimated delivery period or the tracking details appear incorrect, contact us with your order number so we can review the available shipping information.

Policy Updates

We may update this policy from time to time. The latest version will be published on this page with its updated date. Applicable consumer rights will continue to apply.